Terms & Conditions

Please read the below conditions carefully before booking.

SEASONS (Current 1st July 2019 – 30th June 2020)

Peak

Christmas – 20th December 2019 until 17th January 2020
Easter – 10th April until 14th April 2020
School Holidays (per gazetted dates)

Special Events

As advertised on the website

Off Peak

All other times

TARIFFS

All prices and tariffs are quoted in Australian Dollars and are subject to availability and allocation.

All prices, packages and tariffs are subject to change without notice.

Specials and packages are not available during Peak or Special Event times.

Minimum stay periods apply during Peak and Special Event times.

Tariffs include original supply of linen and cleaning on exit only. If additional housekeeping services are required there will be an additional charge.

Maximum room occupancy for a 1 bedroom apartment is 2 people, for a 2 bedroom apartment is 4 people and for a 3 bedroom apartment is 6 people.

BOOKING

Bookings may be made on-line, by phone or by email or in person.

A Deposit of $500 will be taken at the time of booking for Peak and Special Events times.

A Deposit of $250 will be taken at the time of booking for Off Peak times.

Final payment is due 14 days prior to arrival for Peak and Special Event bookings and 7 days prior to arrival for all other bookings.

The credit card that you authorize for your initial payment will automatically be debited for the Final Payment at the appropriate 7 or 14 days before arrival date, unless you contact us before to make other arrangements. Therefore, we are of the understanding that you have authorized us to deduct the Final Payment from this card.

Payment can be made by Visa, Mastercard or AMEX with no additional fees payable. EFT Transfer upon request.

Photo ID will be asked for on use of a credit card and on check-in.

We don’t accept personal cheques or money orders or foreign currency.

A booking is not guaranteed until it is confirmed by a deposit being paid.

Reservations from a person under the age of 18 (considered an unaccompanied minor in the travel industry) are not accepted at Allure Mooloolaba.

We highly recommend that you take out Travel Insurance at the time of booking to cover any unforeseen circumstances. Travel Insurance can be purchased through any travel agent.

CANCELLATION POLICY

Peak or Special Event Times

If a booking is cancelled, more than 28 days prior to the arrival date, there will be a full refund less a $45.00 administration fee.

If the booking is cancelled less than 28 days prior to the arrival date, there will be no refund unless and until the premises are re-let for the entire period of the original booking and payment has been confirmed. An administration fee of $45.00 will be deducted from the deposit and the remainder held until such time as the above conditions are met. The remainder will then be refunded.

Off Peak Times

If a booking is cancelled, more than 14 days prior to the arrival date, there will be a full refund less a $45.00 administration fee.

If the booking is cancelled less than 14 days prior to the arrival date, there will be no refund unless and until the premises are re-let for the entire period of the original booking and payment has been confirmed. An administration fee of $45.00 will be deducted from the deposit and the remainder held until such time as the above conditions are met. The remainder will then be refunded.

Short Notice Bookings

If a booking is made and then cancelled less than 14 days prior to the arrival date, there will be no refund unless and until the premises are re-let for the entire period of the original booking and payment has been confirmed. An administration fee of $45.00 will be deducted from the deposit and the remainder held until such time as the above conditions are met. The remainder will then be refunded.

The administration fee covers the cost of processing the booking, receipting and processing the monies, cancelling the booking from the system, processing the refund, covering bank charges and preparing a covering letter in regards to the cancellation.

Early Departure or no-shows

Early departure or No-shows will be charged the full accommodation cost of the original booking.

RECEPTION AVAILABLE

Monday – Friday 8.30am – 5.30pm
Saturday – Sunday 8.30am – 10.30am

(Closed Christmas Day and Good Friday)

Local tour and attractions information and booking service available.

CHECK-IN CHECK-OUT

Normal Check In time is 2.00pm and Check Out is 10.00am. Late Check-outs will be charged an extra night’s rate, subject to availability, unless pre-arranged with management.
If you are planning on arriving after hours please contact us prior to arrival to make arrangements.

SECURITY BOND

A valid credit card and photo ID or $500 Cash will be asked for on Check-in as a Security Bond to cover incidentals such as (but not limited to):
– Tours or the like
– Breakages or damages occurred during your stay
– Excessive cleaning costs, if the apartment is left in an unacceptable state

The Security Bond will be returned on departure once the apartment has been checked by staff.

SPECIAL CONDITIONS

You acknowledge and accept that CCTV security is used in the common areas of the premises.

There is a No Party or Excessive Noise Policy. Guests will be asked to vacate the premises immediately without refund if this policy is breached.

There is a No Smoking Policy within the building or on Common Property.

Aggressive or unacceptable behaviour to anyone on the premises will not be tolerated and guests or visitors will be asked to leave the premises without refund of monies paid. Guests suspected of carrying on illegal acts will be asked to leave the premises and appropriate authorities will be notified. Monies paid will be forfeited.